Many extended health benefit plans in Ontario provide coverage for psychotherapy services. Coverage varies by insurer and plan, so we recommend checking with your benefits provider to confirm your eligibility, coverage limits, and any practitioner requirements.
KGold Therapy does not bill insurance companies directly. After each session, you will receive a receipt that you can submit to your insurance provider for reimbursement, if your plan covers psychotherapy services.
If you have questions about coverage, we’re happy to help you understand what information to ask your insurer before booking.
Getting started is easy. Simply contact us through our website or give us a call to request an appointment. If possible, let us know your preferred days and times, and whether you would like to work with a specific therapist. We will get back to you promptly to schedule your first session. Before your appointment, we will send you a secure link to complete your intake forms online.
Everyone’s first therapy session is a little different. It’s normal to feel nervous or unsure about what to expect, and your therapist will help guide the conversation at a pace that feels comfortable for you.
Many people begin by sharing what brought them to therapy, while others talk about their personal history, previous experiences with counselling, or even the feelings they are having about starting therapy. You may also discuss your goals, concerns, and what you hope to gain from the therapeutic process.
Your first session is an opportunity to get to know your therapist, ask questions, and determine how you would like to work together moving forward.
Yes. Confidentiality is a fundamental part of the therapeutic relationship, and we take your privacy very seriously. Information shared during therapy sessions is kept confidential and will not be disclosed to anyone without your consent.
There are a few limited exceptions where therapists may be legally or ethically required to share information, such as if there is an immediate risk of serious harm to yourself or another person, concerns about the abuse or neglect of a child, or if records are required by law or court order.
Your therapist will review confidentiality and its limits with you during your first session and answer any questions you may have. If you ever have concerns about privacy or confidentiality, please feel free to discuss them at any time.
No. KGold Therapy therapists are not licensed to prescribe medication.
If you are considering medication as part of your mental health care, your therapist can help you explore that option and, if appropriate, recommend that you speak with your family physician, psychiatrist, or another qualified healthcare provider.
We recognize that medication can be an effective and important part of treatment for some individuals, and there is no stigma in seeking that support. At the same time, we believe that lasting growth often comes from understanding and addressing the underlying challenges that contribute to emotional distress. While medication may help manage symptoms, therapy can provide the tools, insight, and support needed to create meaningful long-term change.
When appropriate, therapy and medication can work together as part of a comprehensive approach to mental wellness.
The length of therapy varies from person to person and depends on your goals, concerns, and individual circumstances. Some people seek therapy for a specific challenge and find that a relatively short course of treatment meets their needs. Others choose to explore deeper patterns, relationships, or long-standing issues, which may benefit from a longer-term therapeutic process.
At KGold Therapy, we recognize that meaningful and lasting change often takes time. As therapy progresses, many clients gain a deeper understanding of themselves and discover additional areas they would like to explore and strengthen.
Most clients begin by meeting with their therapist once per week. Regular sessions help build a strong therapeutic relationship and create the consistency needed for meaningful progress. Over time, you and your therapist can discuss whether it makes sense to adjust the frequency of sessions based on your goals, progress, and needs.