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HOME
OUR APPROACH
OUR VALUES
THERAPIES
CONNECT
FAQs

HOME
OUR APPROACH
OUR VALUES
THERAPIES
CONNECT
FAQs

HOME
OUR APPROACH
OUR VALUES
THERAPIES
CONNECT
FAQs

HOME
OUR APPROACH
OUR VALUES
THERAPIES
CONNECT
FAQs

CONTACT US

Privacy Policy

Last Updated: May 24, 2026

KGold Therapy (“KGold Therapy”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information collected through our website, communications, and professional services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request services, or engage in therapy services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Email address
Telephone number
Information submitted through contact forms
Appointment inquiries or scheduling information
Information provided during consultations or intake processes
Any additional information you choose to share through communication with us

Depending on the services requested, additional information may be collected during the intake or therapeutic process.

Personal Health Information

Psychotherapy and counselling services may involve collection of sensitive personal and health-related information.

Any personal or health information collected will be handled in accordance with applicable privacy requirements, professional obligations, and legal standards.

Only information reasonably necessary to provide services, respond to inquiries, maintain records, or satisfy legal obligations will be collected.

How Information Is Used

We may use collected information to:

Respond to inquiries or appointment requests
Communicate regarding services or scheduling
Provide psychotherapy or counselling services
Conduct intake and administrative processes
Maintain client records where applicable
Process billing or payment matters
Improve website performance and user experience
Meet professional, regulatory, ethical, or legal obligations

We do not sell personal information.

Virtual Services and Electronic Communication

KGold Therapy may provide services through secure video platforms, telephone, electronic communication, or other technologies where appropriate. Services may also be provided in person.

Electronic communication carries inherent risks, including unauthorized access, technical failures, or transmission issues.

While reasonable safeguards are used to protect confidentiality, no electronic communication system can be guaranteed completely secure.

Users choosing to communicate electronically acknowledge and accept these risks.

Website Analytics and Log Data

When you visit our website, certain information may automatically be collected, including:

IP address
Browser type and version
Device information
Pages visited
Date and time of visits
Time spent on pages
Referring websites
General usage statistics

This information helps improve website performance and user experience.

We may use analytics services, including tools such as Google Analytics or similar providers.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyze usage patterns, and enhance user experience.

You may adjust browser settings to disable cookies; however, portions of the website may not function properly.

Third-Party Service Providers

We may use third-party providers to support operations including:

Website hosting services
Email providers
Scheduling or booking platforms
Secure intake systems
Video or virtual therapy platforms
Payment processors
Analytics providers

These providers may have access to information only as necessary to perform services on our behalf and are expected to maintain appropriate privacy and security protections.

Disclosure of Information

Personal information may be disclosed:

Where required by law
To comply with court orders, subpoenas, or regulatory requirements
Where disclosure is necessary to reduce risk of serious harm
As otherwise permitted or required by applicable legislation, professional standards, or ethical obligations

Record Retention

Where therapy services are provided, records may be retained for periods required by applicable laws, professional obligations, or regulatory standards.

Data Security

KGold Therapy takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, or loss.

However, no method of electronic storage or transmission over the internet can be guaranteed completely secure.

External Links

Our website may contain links to third-party websites or resources.

KGold Therapy is not responsible for the content, privacy practices, or policies of external websites. Users are encouraged to review applicable privacy policies before providing personal information elsewhere.

Children and Youth

Services may be available to adolescents or minors where appropriate.

Information relating to minors is handled in accordance with applicable laws, consent requirements, and professional standards.

Your Rights

Subject to applicable legal limitations, you may request:

Access to personal information we hold about you
Correction of inaccurate information
Clarification regarding how information is collected, used, or retained

Requests may be submitted using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised effective date. Continued use of the website following changes constitutes acceptance of revised policies.

Contact Us

If you have questions regarding this Privacy Policy or how information is handled, please contact:

KGold Therapy
10 Wanless Ave, Suite 201
Toronto, Ontario, Canada
Website: kgoldtherapy.ca

Book an Appointment

Where we are

KGold Therapy
10 Wanless Ave, Suite 201 Toronto, ON M4N 1V6 Canada
647-313-9574

Virtual therapy in Toronto & virtual therapy throughout Ontario.

What we do

Anxiety Therapy
Depression Therapy
Complex Trauma Therapy
Loss & Grief Counseling
Self-esteem Therapy
Therapy for College Students
Family Therapy
Therapy for Anxiety, Stress & Burnout
Therapy for Relationships

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Who we serve

Our K.Gold therapists provide virtual psychotherapy and mental health counselling for adults across Toronto, North York, Vaughan, Richmond Hill, Markham, Thornhill, Mississauga, Brampton, Hamilton, Ottawa, London, Kingston, Barrie, and communities throughout Ontario. Online therapy sessions are available anywhere in Ontario. Psychotherapy services may be covered through many extended health benefit plans. Contact us to learn more about insurance coverage, receipts, and fees.

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